Cancellation & Refund Policy

Effective Date: January 1, 2026

1. General Policy Overview

Due to the specialized nature of our corporate secretarial, tax, and audit services, Axiom Business Consultancy does not offer "returns" in the traditional retail sense. Our policies are designed to handle cancellations and refunds based on the billable hours, administrative resources, and completion status of the engaged professional services.

2. Cancellation of Services

Clients may request to cancel an ongoing service engagement at any time by providing formal written notice to our team.

• Prior to Commencement: If a cancellation request is received before any billable work or documentation has begun, a full refund of any deposits paid will be issued, minus any applicable banking or administrative processing fees.
• Work in Progress: If work has already commenced, we will calculate the pro-rated cost of the time, labor, and resources expended up to the date of formal cancellation. The client will be billed for this amount, and any remaining balance from initial deposits will be refunded.

3. Non-Refundable Statutory and Government Fees

In the course of providing corporate secretarial and tax services, Axiom Business Consultancy frequently makes disbursements on behalf of clients. Any payments made to third parties, including but not limited to the Department of Registrar of Companies, the Inland Revenue Department (IRD), or any other regulatory or government body in Sri Lanka, are strictly non-refundable under any circumstances once the transaction has been executed.

4. Refund Eligibility

Refunds are exceptionally granted under the following circumstances:

• An accidental overpayment or duplicate payment is made by the client.
• A documented billing or invoicing error is made on our end.
• Axiom Business Consultancy is unable to commence or fulfill the agreed-upon professional services due to a conflict of interest or unforeseen internal circumstances.

5. Service Deficiencies

If you believe the services rendered did not meet the agreed-upon scope of work outlined in your engagement letter, please contact management within 14 days of service delivery. We will review the engagement scope and, at our sole discretion, offer remediation, revisions, or fee adjustments where appropriate. We do not offer full refunds for completed advisory, tax, or audit services.

6. Processing Time

Approved refunds will be processed within 14 to 21 business days. Funds will be credited back to the original method of payment or transferred to a designated corporate bank account provided in writing by the client's authorized representative.

7. Contact Information

To request a cancellation or inquire about a refund balance, please contact your designated account manager or email our billing department directly with your company name and engagement reference number.